Lippincott Docucare - Patient Charting Website
Summary:
Company and Year: Lippincott (2014)
Product: DocuCare patient charting product
My Role: UX Researcher; Senior UX/UI Designer
Tools: Photoshop (design), InDesign (UX artifacts, style guide)
Deliverables: UX Research Reports (Personas, Task Flows); UI Designs
The Business Ask:
"Turn a quick MVP interface created by the programming team into an on-brand, easily usable interface, based upon primary user personas, tasks, and goals."
What I Did:
- UX Interviews & Observation, On Site at a Teaching Hospital
- UX Research (Personas, Task Flows, Primary Features/Needs)
- UI Design
Designs and Process:
3 Things I Learned:
If you want to truly grasp a person's user needs, go to where they work. Standing in the hospital environment helped center my work and guide my focus.
Never let the programming team design the UI. In other news, don't stick your hand over fire. (Okay, sorry, that was snarky. But seriously. Just don't. Please?)
Humanize your product whenever possible. Human beings use it. Showing that it involves other human beings makes it nicer to use. See the little polaroids there? Aren't they reassuring? Those are the people you're helping. ;)