Wolters Kluwer - Care Plan Administration Platform
Summary:
Company and Year: Wolters Kluwer Health (2019)
Product: MVP of proposed new product to administer Nursing Care Plans
My Role: Strategist, UX Lead, UX Researcher, UI Designer
Tools: Sketch (Design), Skype (User Interviews), Webflow (Ultra-high fidelity prototype)
Deliverables: Project Strategy, UX Research, Visual Design, and Ultra-High Fidelity Prototype of MVP of product for User Validation
The Business Ask:
"Tell us whether the business should go forward and build this new proposed product, which would enable Hospital Administrators to set up and manage Care Plans for their nursing teams."
What I Did:
In less than 2 months, I helped the team determine business, technology, and user requirements. Unknowns and risks were identified, and became the focus of user interviews. Through these user interviews and prototype testing, we discovered that critical user needs could not be supported by the current tech stack or content structure. This prevented the business from spending money on something they could not build to the users' legal requirements, and allowed the business to shift focus on making the needed infrastructure improvements instead.
- Prioritization of Use Cases
- User Persona Definition
- Task flow trigger definition
- Visual Design of core screens in primary user flow
- Creation of Ultra-High Fidelity prototype
- Research share-out of findings and strategic recommendations
Designs and Process:
